Don Hart's Restoration Products
eBay Shipping & Returns - Full Policy

Shipping Policy

Before we get into specifics, let us be clear on our shipping "philosophy":

    * We want to get things to you as quickly as possible (it's better for us because it's better for you);
    * To keep things simple, we offer Standard Shipping on every product on our store site every day;
    * If there is any additional shipping charge (for expedited or international shipping, for example), we are not in business to "profit" from shipping; you are charged only the costs we incur; shipping is costly.
    * Undercommit; overdeliver.

Our primary shipping services are UPS Ground and USPS Parcel Post or Priority Mail. These are primarily "ground" services that take 2-10 business days from coast-to-coast (almost every item we ship is from our primary location in Waller, Texas). International shipping can take from 3-25 business days, depending on the destination country.

Delivery Time

Delivery Time is dependent on 4 factors:

   1. "Availability". Every product "Usually Ships in 3 days". This means business days, i.e. Monday-Friday. For example, some items will ship within 24 hours, others in a couple days, while some may take longer (such as custom products, special orders, or items we normally stock, but have sold out). We do our best to ship items out as quickly as possible, so we often get orders out more quickly than the 3-day timeframe (most of the time we ship within a day of payment for an order), but please do not count on that.
   2. The method of delivery - our Free shipping method is typically USPS or UPS, via ground delivery. Both UPS and USPS offer additional or expedited delivery options at substantial additional costs. If you require and pay for an expedited delivery option, we will ship your order within one day of receiving payment.
   3. The destination of the delivery - with standard shipping, some locations simply take longer for delivery, especially if the delivery address is in a rural area or what shipping companies consider far from a major hub (city).
   4. The ability of the shipper to pick up, transport and deliver packages. Shippers have relatively standard disclaimers regarding weather and other things that may affect their ability to transport / deliver packages.

      Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Free Shipping Offers

Some of our product listings may have "free shipping". This offer applies to "Standard Shipping" which will be USPS Parcel Post or UPS Ground or USPS Parcel Post (usually 2-10 days for cross-country delivery), as is appropriate for your package. Free shipping promotions are available on domestic shipments only. Please note that while some items do have free shipping, we still pay shipping fees to the shipper, and items returned for a refund are subject to the deduction of the actual shipping cost.

Calculating Cost

We do not profit from shipping; in many cases, you actually get an additional discount on your item due to the difference between our actual shipping costs and the rate you pay. Should you opt for Rush shipping, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing. International shipments will have an amount added to the actual shipping charges to cover the extra packaging, forms and delivery to a Postal Employee. An additional fee of between $.43 and $.98 is added to many shipping calculations to help us cover the cost of
DOT-required shipping boxes, packing amterials and labels (and, as most of our customers already know, most of the products we sell do not come in individual shipping boxes).

International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email through the Contact Seller link. Many of our items and products can be shipped internationally, but a large number cannot be shipped for less than $300. Also, we have to re-package products, sometimes into multiple packages, to ship internationally. International shipments also incur an additional packaging and handling charge due to additional forms and paperwork as required. Be sure to include a list of the products you'd like to purchase, your shipping address and a valid telephone number. A member of our Customer Service team will contact you to make all the arrangements.


Refunds / Returns

We want to make returning things as simple as we can; in order to keep it that way, this is what we ask of you when you make a return:

Contact us first; if we made a mistake or your package(s) arrived damaged, we will take care of it for you
Include the reason for your return
Include a copy of your invoice or receipt
Return only unused / unopened items
Package the item(s) well (re-use the box we shipped it in, especially if it had stickers on it)
Insure the package for the full value
Send us an email to telling us to expect the return, and include your contact information and the tracking information for the package(s)

In many cases, returns are accepted for merchandise credit or exchange. This does not include shipping charges in any way. Merchandise credits may be used on any product we offer, including sale items, discounted items and discontinued items. We do ask that any merchandise credit you receive be used within one year.
In cases where refunds are issued, we only issue refunds to the person or entity who actually made payment, not to third parties. We generally issue refunds in the same form that payment was made, i.e., if PayPal was used, we will credit you through PayPal, or if a credit card was used, we will usually apply a credit to that card. We do not refund shipping costs, as these are paid out to third-party shippers and are not an intrinsic part of the product or item(s), we offer free in-store pickup of every item we sell, and eBay charges us a fee of 8-12% for the shipping charges, which we must pay no matter what. Items with a "free shipping" promotion are eligible for return minus our actual cost of shipping, a copy of which will be provided with your refund. As an example, an item that normally lists for $34.00 + shipping is listed for $41.00 "Free Shipping". If the shipping costs to you were $13.68, your actual refund amount will be $27.32, not $41.00, upon return of the undamaged and unused item.

Typically, refunds are issued within 3 days of our receipt of the returned item(s). We do reserve the right to inspect the item(s) prior to issuing any refund, and any damaged, used or opened item(s) may not be accepted for return. Should the package(s) / item(s) arrive to us in a damaged, used or otherwise unsellable condition, we will document the damage and work with you in making a claim with the shipper if you got the recommend insurance on the package(s). If the package(s) / item(s) arrive damaged and you did not purchase insurance with the shipper, we will only be able to issue refund(s) for any undamaged item(s).